Effective as of August 9, 2020
SHIPPING AND RETURNS POLICY FOR ONLINE STORE PURCHASES
Shipping Policy for Online Orders
We will ship via UPS Ground and other premium carriers to ensure expedited service. Orders for in stock items placed by 12 pm EST ship the same day and you can expect delivery within 3-5 business days. Please note that we also offer overnight or expedited shipping.
However, please note that some items that are shipped directly from the manufacturer and/or oversized items or items containing hazardous substances may take longer to receive.
In order to minimize the risk of delaying your shipping, please be sure that the information you provide is accurate and correct. Also note that any of the following may delay your shipping:
- Incorrect spelling of name
- Incorrect address
- Shipping address doesn’t match billing address
- Carrier failure to deliver (this is usually caused by inclement weather conditions)
- Credit card approval issues
We currently deliver to the United States and Canada. We also do not ship to APO or FPO addresses at this time.
Ordering is simple and easy. You can order 24/7 on our website at www.spectotechnology.com or by calling us at 866-925-7737, Monday-Friday 9AM-5PM EST.
- Once your order is placed, we will automatically send you an email to confirm the receipt of your order.
- Once your order has shipped, we will send you another email that includes your shipping information and any applicable tracking numbers provided by the shipping carrier. This will allow you to track your order as it is on the way to you.
Tracking your Order
- We will send you an email confirmation once your order ships. This email will include order number, items shipped, shipping address, etc.
- This email confirmation will also include your tracking information that you can use on the carrier’s website to track your order.
Orders with Multiple Products
Please note that we make our best effort to ship orders in their completeness in the same package. However, sometimes it is necessary for us to ship them in multiple packages. When this is done, you will receive a separate email for each shipment as it leaves our warehouse.
Return Policy for Online Orders
Shopping online should come with the reassurance that you are receiving a quality product, one that provides the perfect combination of style and quality. With our 30-Day Return Policy, you should feel confident in purchasing from Specto Technology and we are committed to providing 100% customer satisfaction.
Are you unsatisfied with the products you’ve ordered? We are here to assist you.
If, for any reason, you are unhappy with your purchase, Specto Technology will gladly accept returns on most brands within 30 days of receiving your item(s). It is important to note that shipping and handling costs will be deducted from your total refund, and any order offered with special shipping charges is subject to a deduction of our actual outbound shipping costs.
You will receive a refund for the merchandise total, in the form of your original payment method. Please note: you will be responsible for return shipping costs. Some products are subject to a 25% restocking fee which will be deducted from your refund. If the returns department receives the item damaged or materially different than how the item(s) was originally shipped a 50% restocking fee will be applied.
Please note, custom or special request orders are not be returnable. Additionally, certain products cannot be returned because neither we, nor our suppliers, can accept the item as a return. This will be clearly marked on the product page.
Note: we cannot accept returns after 30 days.
Procedure for Returning an Item or Order:
Contact us at 866-925-7737 with your order number at for the item(s) you wish to return and the reason for the return.
We will then:
- Initiate the return process
- Send you a confirmation email that your return request has initiated
- Send a follow up email in approximately 3 business days with a Return Material Authorization (RMA) Number and:
– return address
– return instructions
– all other relevant information needed to complete your return.Once you receive the RMA email with Return Instructions:
- Wrap the item(s) carefully in its original condition and packaging, as all return products MUST be undamaged, unopened and in their original packaging.
- To properly assist you during the return process, please save the tracking info provided to you by your shipping carrier (UPS, FedEx, USPS) and email that information to us. This will assist us in tracking any issues that might occur during transit.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note, that the return process involves several stages, so please be patient in awaiting your refund. Generally following the date of arrival at our warehouse, this process is approximately 7 to 10 business days to receive the return, inspect, re-stock, issue credit to the original form of payment, and for credit/debit card payments – time for your banking institution to post the refund to your account (in certain instances additional stages are required).
If Your Order Arrives Damaged:
In the unfortunate instance that your product arrives damaged, contact our Customer Service Department within 3 business days of receipt of the item for replacement parts or a full replacement. Damaged orders receive replacement parts or full replacements with no additional cost to our customers. Requests for full or partial credits are not available.
In most cases, we may require you to take digital images (photos) of damages. Please keep the damaged items along with original packaging as we may want it back to send the replacement.
Please note that it is not recommended to refuse an order that has been shipped to you via UPS or FedEx due to extensive packaging damage. Often the packaging can take the brunt of the damage, and the product inside could still be in proper condition.
Orders returned without delivery:
If an order is returned as undeliverable due to incorrect shipping address or non-availability of recipient to accept delivery (in cases where we require signature confirmation) or due to refusal to accept shipment, it shall be considered as a return and our standard Return Policy is applicable on such orders. In addition to the restocking fees, the actual Shipping & Handling charges for outbound and return shipping are chargeable to your account.
You can cancel your order and obtain a refund at any time BEFORE we process the order to our warehouse. However, we do process orders very quickly and after it is processed unfortunately there is no way to cancel it.
In order to change an order after you have placed it, you must contact our customer service team via phone at 866-925-7737 in order to determine if your order has entered the shipping process.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect or erroneous price. Specto Technology shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card or PayPal account has already been charged for the purchase and your order is canceled, Specto Technology shall issue a credit to your account on file in the amount of the incorrect price within 2 – 3 business days. Please allow an additional 48 to 72 hours for the credit to post to your account.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.